Legal
Refund Policy
Last updated August 2026
LoveCapsule is a digital product delivered the moment you pay. This sets out plainly when we will refund a payment, when we will not, and how to ask.
What you are buying
A one-time payment publishes one capsule and gives you its private link. There is no subscription, nothing is shipped, and delivery happens within seconds of payment being confirmed.
When we refund in full
You paid and your capsule did not publish. Always refunded, whatever the cause. Tell us and we will either fix it or return your money.
You were charged twice for the same capsule. We return the duplicate.
The capsule does not work as described because of a fault on our side, and we cannot put it right in a reasonable time.
We removed your capsule for a reason that was our fault, rather than because of what you published.
When we usually cannot
Because the capsule is delivered immediately and cannot be returned, we generally cannot refund simply because you changed your mind after it published, because you made a typo, or because the person you sent it to did not respond the way you hoped.
We also cannot refund a capsule that was removed for breaking our Terms of Service.
That said, we would rather keep a person than a few hundred pesos. If something feels unfair, write to us and say so.
Who refunds you
If you paid from the Philippines through QR Ph, we refund you directly to the account you paid from.
If you paid by international card or wallet, that sale was made by our reseller Paddle.com Market Ltd, who is the Merchant of Record and whose name appears on your statement. Ask us either way and we will handle it: we raise the refund with Paddle on your behalf, and the money returns to the card you used. It is the same policy and the same decision on our side; only the route the money takes back is different.
How to ask
Email hello@rndlinteractive.com from the address on your account, within 30 days of the payment. Include the capsule link or the reference from your payment confirmation email, and tell us what went wrong.
We reply within 3 business days. Approved refunds are returned through the method you paid with, and typically appear within 5 to 10 business days depending on your bank or provider.
Your consumer rights
This policy sits alongside your rights under Philippine consumer law and does not replace them.